How Do I Make a Complaint?
We take any complaint extremely seriously, and we will always do our best to fix anything you're unhappy with as quickly and effectively as we can. We view your complaint as an opportunity to put the situation right and help Origin to improve and learn so we can offer all of our customers a better service.
Our trained representatives are authorised to deal with customer complaints, and should be your first point of contact. They will work to resolve your issue as quickly as possible.
You can contact a representative using any of the following methods:
Contact Us by Phone
Contact us by phone:
This is the best way for you to complain, as it's the quickest way to get through to us. To make a complaint about your home phone or broadband service call 08002 062 333 or 01302 235 060
Press option 3 for our customer service team who will be happy to help you.
Customer service lines are open from 8.30am-8.30pm (Monday to Friday), 9am-5.30pm (Saturdays) and 9am-5pm (Sundays and bank holidays).
Contact Us by Email
You can use our online email form to send us your complaint. We try to reply to every complaint we receive via email within 7 working days. Please click here to send your complaint via webform.
Contact Us by Post
If you'd like to write to us, please address your letter to:
Origin Broadband Ltd.
We try to make an initial response to every complaint we receive by post within 7 working days of receipt. This will help us investigate your complaint more effectively.