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Get the most out of your service or easily diagnose your problems with our easy to follow guides.


Switching To Origin

It's never been easier to switch to Origin - we do all of the work for you. No MAC key, no back-and-forth, and absolutely no hassle.

The Date That Service Begins (your go live date)

If we start counting from the day that you order, it can take from 10-14 working days for your service to begin with us.

Origin Fibre vs Origin Max

Our two-superfast fibre broadband packages meet different needs for different households, but which one is right for you? Origin Max is up to twice as fast as Origin Fibre...

Connecting via Ethernet

A hard-wired connection is the most efficient way to connect your devices to the internet. This completely removes the wireless signal loss experienced with a wireless router. It's also how we ask our customers to test their connections.

Connecting to a Wireless Network

To connect to your wireless router, you will need to know your wireless network name and password. These will be printed on a card or sticker supplied with your router.

My service is suspended

Helping you to understand our policy around restriction and what you can do to resume service as quickly as possible.

Testing Your Speed

The most important thing about your internet service is that you can do everything you want to online. We're here to help make sure that happens. Sometimes, low connection speed can affect your experience.

Location, Location, Location

The strength of your wireless signal depends on a range of factors. For example, older properties can have thick internal walls which can prevent any usable WiFi signal getting through.

Wireless Interference

Routers work using high-frequency radio signals. Like all radio signals, it's possible for them to pick up interference.

Unable to connect after Network Maintenance

Reconnecting to the internet after a period of Network maintenance in your area. By following these simple steps, you will be able to get your service back online.

Re-Configuring your ASUS router

How to reconfigure your ASUS router. This article tells you how to amend or change PPPoE details to alter your session.

Can’t find what you’re looking for?

While we’ve tried to cover the most important stuff, if you’d like to suggest a topic we’ll be happy to add it to the help and support page. In the meantime, our live chat team are always ready to help!