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Annual Price Rises

Each April, we’ll adjust the monthly amount you pay for your broadband and increase by the Consumer Price Index (CPI) rate of inflation plus 3.7% (which is lower than Vodafone, BT, EE and Plusnet’s current price rise commitments).

The CPI rate that we use is announced in January each year and we will adjust your bill by this amount, plus an additional 3.7%. This change will only apply to our phone and broadband packages (some exemptions apply).

For example, the CPI rate announced in January 2022 was 5.4%, so all relevant customers’ monthly plan prices from April of the same year would see an increase of 9.1%. So, if you normally pay £25 for your broadband service, your new monthly charge would be £27.28. If the CPI figure is negative in the relevant year we will only increase the charges by 3.7%.

These changes are being made due to increased running costs and further investment in the network. They will allow us to continue to offer resilient, totally unlimited usage as standard. That investment also means we can bring faster speeds to customers, including full fibre, to help meet increasing data demands.

Price Changes FAQ (5 items)

  • What’s the consumer price index (CPI)?
    The Consumer Price Index (CPI) is a measure of whether the cost of goods and services is going up or down based on average price changes from across several industries. CPI measures inflation by taking a basket of goods (e.g. food, clothes, petrol), looking at what they cost last year, looking at what they cost now, and finding the difference. A new index is published every month. There’s lots more information on the Office for National Statistics website, search ‘CPI ONS’.

  • When will the changes take place?
    If you are on a monthly standard variable plan the price you pay each month will increase every April, by the Consumer Price Index rate of inflation plus 3.7%. If the CPI figure is negative in the relevant year we will only increase the charges by 3.7%.

  • What services are subject to the price increase?
    This will impact the price you pay for phone and broadband.

  • Which price plans will be affected?

    • Standard variable plans – our standard phone and broadband plans. All customers on these plans will receive an increase of CPI+3.7% each April.

  • What if I have a discount on my phone and broadband package?
    The increase will be based on the price you normally pay for broadband, taking into account any discounts you receive for the full term of your contract. Any other discounts on your account will be deducted from your new charges.