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Read our tips and tricks to help get the most out of your superfast internet.

Quick fix: My internet keeps dropping out

Dropping in and out? Give these a go to improve your connection!


Plug into the test socket

This is to eliminate it as a factor in reducing your speeds. To do this, you will need to unscrew both screws on the bottom of the Open Reach master socket face plate, connect the micro filter to the test port revealed.


Check your equipment

When you have done this, you’ll need to replace any existing equipment with spares that you might have. So replace the micro filter, the DSL cable and try another router!


Watch the service

See if you have any improvement after 24 hours, look at the error messages and if you are still having issues, let us know!