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Read our tips and tricks to help get the most out of your superfast internet.

Fast Facts About Speed

Speed freak

Broadband speed is a tricky subject for many, but it really doesn't have to be. Internet Service Providers (that's us!) want you to get the very best speeds your line can support, and we will always work to provide those speeds to your home.

The thing is, many of us hinder our own speeds without even realising that we're doing it. Not to worry though, this can easily be avoided with a few simple steps.

First gear

First things first, when a package gives you an average speed that doesn’t necessarily mean the line connected to your property can acheive this speed. Each property brings with it loads of differences and variables when it comes to broadband. These include:

  • Quality of the line
  • Distance from the local exchange
  • Age of the internal equipment

The best thing to do before you sign up to a package is to check your speed estimates. This will allow you to find which one of our many packages is best suited to your needs.

The most accurate way you can do this is by checking your property on BT DSL Checker. This fabulous little tool will tell you what speeds you can expect on your current line. To get the most accurate results, search by your landline number.

Changing lanes

For many years, ISPs used 'upto' on their packages to advertise broadband speeds. Since then, it's been decided that the best way for customers to make a decision when finding a package is for ISPs to advertise average speeds, rather than maximums.

We think these changes are a great step in the right direction, and we've done extensive testing to give customers the most accurate estimates. You can find these estimates here.

Top tip

It's worth noting that if you live further from the exchange, you may need Fibre to deliver sufficient speeds. Not sure if Fibre is for you? Check out our package guide here.

Just warming up

Once you've checked your speeds, selected your package and have access to your great new broadband service, it's important to remember that your speeds may fluctuate for about 10 days while the line adjusts itself to this new connection. This is called the stabilisation period.

On the clock

Now that you're live and past the stabilisation period, it's a good idea to check the speeds you're receiving at your property. Remember to do this using a wired connection, as WiFi is not an accurate means of measuring line speeds. These are our top picks for running a speed test:

If you've tried all of these sites on a wired connection and you still don't have the speeds listed on DSL checker, try plugging your router into the test socket and re-test your speed. If you're still getting slowed down by your speeds, the best thing to do is contact your ISP so they can test your line.