Need Help?

Phone and Calls

Get the most out of your service or easily diagnose your problems with our easy to follow guides.

Testing Your Phone Line

Where to start

Connect a corded telephone into the test socket and check for a dial tone.

If you had a noisy line but it is now clear, you can perform a quiet line test by dialing 17070.


Isolating the issue

If your service is now fully restored, you can begin to plug your equipment back into your master socket and router, piece-by-piece including cabling.

You should be able to identify which piece of equipment is faulty and replace as appropriate.

Still having some trouble?

If you're still having issues with your phone service, please don't hesitate to give us a call on 03300 24 17 77 or contact us via social media.

Can’t find what you’re looking for?

While we’ve tried to cover the most important stuff, if you’d like to suggest a topic we’ll be happy to add it to the help and support page. In the meantime, our live chat team are always ready to help!