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Get the most out of your service or easily diagnose your problems with our easy to follow guides.

Location, Location, Location

What can affect your wireless signal?

The strength of your wireless signal depends on a range of factors. For example, older properties can have thick internal walls which can prevent any usable WiFi signal getting through. Therefore, one of the most important factors when using a wireless signal is the location of your router.


Where to place your router

Finding the best position for your router can be tricky, so we advise that you consider these three things:

  • Where you will mainly be using WiFi
  • Proximity to your Phone socket
  • The walls within your property

To optimise your wireless signal, you should try and find a location that's around the centre of the building, not tucked away in a corner (or in close proximity to walls, radiators or electrical appliances), and raised off the floor. Connect your router and micro filter directly to the master socket, bypassing any telephone cord extenders. You can find a guide on how to do this here.

Anything else?

Ensure that the aerials on the router are set appropriately. The wireless signal radiates out from the aerials, so signal above or below the router will be limited unless they are laid flat. One way to improve this is to position them vertically.

There's no one-size-fits-all rule for this, so try placing your router in different locations around the house and see what works best for you.


Still having trouble?

If you’re still struggling with dropouts in certain areas of your home, then you may benefit from using WiFi range extenders.

Our customer service team will be happy to make recommendations if you’re able to give them a call on 03300 24 17 77.

Can’t find what you’re looking for?

While we’ve tried to cover the most important stuff, if you’d like to suggest a topic we’ll be happy to add it to the help and support page. In the meantime, our live chat team are always ready to help!