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Get the most out of your service or easily diagnose your problems with our easy to follow guides.
A hard-wired connection is the most efficient way to connect your devices to the internet.
A big challenge for customers all over the world that wireless signals can be blocked or can suffer from interference. Plugging in a cable removes this problem. That's why we alway ask our customers to make sure a cable is plugged in and working before they test their connection speed.
To connect a device to the router, simply plug an Ethernet cable from the device's Ethernet port to one of the yellow LAN ports on the back. There is usually an Ethernet cable included with the router. Once plugged in, you should now automatically be connected to your network.
It's possible that you're still using your wireless connection even though you've plugged a cable in. Sometimes a device won't switch to the wired connection automatically.
You may see one of the following symbols in the taskbar of your device:
