Need Help?

My Account

Get the most out of your service or easily diagnose your problems with our easy to follow guides.

About my bills

Viewing your bill

You can check your bills in the ‘Bills’ section of the Customer Portal.


Understanding charges

Please pay special attention to the call charges section of your bill – this can change each month depending on the calls that have been made from your home

If you think you’ve found any errors within your bill, you can discuss this further with our friendly team by calling 03300 24 17 77.

Can’t find what you’re looking for?

While we’ve tried to cover the most important stuff, if you’d like to suggest a topic we’ll be happy to add it to the help and support page. In the meantime, our live chat team are always ready to help!