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Phone and Calls

Get the most out of your service or easily diagnose your problems with our easy to follow guides.

Caller Display

How to use it:

If you have Caller Display activated on your line and you’re using a compatible phone, you can choose to view information about a caller before you answer a call.

To check whether your phone is set to display the caller's identity, dial *#234#.

To display the caller's identity on your phone, dial *234#.


When Caller Display might not work:

The caller’s number may not be shown if:

  • A call is from outside the UK
  • A call is from a payphone
  • The caller has chosen to withhold their number
  • If you've turned off Caller Display by dialling #234#

How to get this free service:

Caller Display is free of charge, so just give us a call on 03300 24 17 77 if you would like this feature added.

Can’t find what you’re looking for?

While we’ve tried to cover the most important stuff, if you’d like to suggest a topic we’ll be happy to add it to the help and support page. In the meantime, our live chat team are always ready to help!